Model 12 displays "cannot record file" error and freezes

[baddestbrain]

Hello friends,

I've been enjoying my M12, but ran into an issue a couple times over the weekend and am wondering if anyone can provide some insight. I skimmed the thread search results but didn't find anything about the unit freezing. It happened first while I was tracking drums at the practice space, about an hour into the session. When I stopped the track while recording, it said something like "cannot record file." I pressed enter and did the take again and it worked fine. Not long later, this same error happened again, but also the device locked up, and none of the transport controls on the interface were functioning. I had to turn off the power switch and reboot the device. The only things that I can think of that were different about this session were that the recording was over 20 minutes in length when it started having these issues, and also I was using phantom power.

After rebooting, I was able to finish the recording session, although I forgot to re-engage phantom power for most of that time. Later at home, I was adding some guitar tracks and encountered the same "cannot record file" error and had to turn the unit off and back on. It was connected to my MAC as an interface in this instance. Again, after rebooting I was able to finish my recording, but I am wondering if anyone else has experienced this, and if I should utilize my 1 year warranty. I've been using a SanDisk 128GB Extreme PRO SDXC.

Thanks gang,

 

[shredd]

Hm!
Have found many threads mentioning recording-time problems on ModelXX’s, including mentioning freeze-ups or recording stoppages…

I don’t own a ModelXX (and wouldn’t, even at gunpoint!)…
But seems like a good place to start is assuring you’re running latest firmware, and trying a different SD card (from Tascam’s “tested SD cards” list, AND properly formatted IN the unit)…

 

[baddestbrain]

Thanks, but I took another look on my desktop and still haven't found what I'm looking for, which is instances of the Model 12 crashing when used as a stand alone unit. Happy to delete my thread if needed though.

I confirmed that my SD card is on the tested media list and I know that I formatted it. I've recorded several songs on it previously and only just encountered the "cannot record" error this last session. (I wish I took a photo of the exact error message, but we were focused on the work)

I am stumped as to what I could be doing differently to avoid this error in the future. My guess about what is different this time is that the file size is much larger since I have 20+ minutes of takes recorded. I am saving after every take now because I am worried that I'll get the error again and have to flip the power switch off.